Clear answers to the questions we are asked most often. If yours is not covered here, our customer care team responds within one business day at info@mrgains.com.
Orders & Shipping
How quickly is my order dispatched?
Orders are processed within 1–2 business days. You will receive a dispatch confirmation with a tracking number as soon as your parcel leaves our warehouse.
How long does delivery take?
Standard delivery typically takes 3–7 business days after dispatch, depending on your destination. International orders may take longer where customs clearance is required.
How much does shipping cost?
Within Switzerland, standard shipping costs CHF 7 and is free on orders from CHF 65. International orders ship at a flat rate of CHF 15. The exact cost is always shown at checkout before you pay.
Do you ship internationally?
Yes. Import duties, taxes or customs fees may be charged by the destination country and are payable by the recipient unless checkout states otherwise. Full details are on our Shipping & Delivery page.
Can I change or cancel my order?
Contact us as soon as possible at info@mrgains.com. If your order has not yet been dispatched, we will do our best to accommodate the change.
Returns & Guarantee
What is the 60-Day Money-Back Guarantee?
If a product does not meet your expectations, you can request a refund within 60 days of delivery — even if it has been opened. See Returns & Refunds for the full conditions.
My order arrived damaged or incorrect. What should I do?
Email us your order number and a photo, ideally within 14 days of delivery. We will send a replacement or issue a full refund at no cost to you.
Our Products
What do you mean by research-based doses?
Each active ingredient is included at the amount used in published research — not a token quantity added to lengthen the ingredient list. Read more on our Mr Gains Standard page.
Do you use proprietary blends?
No. Every active ingredient and its exact dose are disclosed on the label. Learn more on our Nothing To Hide page.
How do you approach product testing?
Our approach to purity, potency and banned-substance screening is explained on our Testing Standards page. For information on a specific product, contact our team.
Where can I find ingredients, allergens and the supplement facts?
On every product page, and on the product label itself. The label on the product you receive is always authoritative.
How should I store my products?
In a cool, dry place away from direct sunlight, with the container or pouch resealed after each use.
Use & Safety
Can I combine Mr Gains products?
Always follow the recommended daily intake on each label and do not exceed it. Our Stacks combine products that are designed to be used together.
Are your products suitable for everyone?
Our products are intended for healthy adults. If you are pregnant, breastfeeding, taking medication or under medical supervision, consult a qualified healthcare professional before use. Food supplements are not a substitute for a varied, balanced diet and a healthy lifestyle.
Payment & Account
Which payment methods do you accept?
All available payment methods are displayed at checkout. Payments are processed by certified payment providers; we never store complete card details.
Do I need an account to order?
No. You can check out as a guest. An account lets you view your order history and check out faster.
Do you offer a discount for new customers?
Yes. Sign up to our newsletter and receive 10% off your first order.
Partnerships
How do I apply for the Athlete Program?
Visit our Athlete Program page for the criteria and application process.
Do you work with retailers, gyms or distributors?
For wholesale and distribution enquiries, contact info@mrgains.com with a short overview of your business.
