Every Mr Gains order is packed with care and dispatched promptly, so your routine never has to pause. Below you will find everything you need to know about processing, costs, delivery times and tracking.
Order processing
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). As soon as your order leaves our warehouse, you will receive a dispatch confirmation by email.
Shipping costs
- Switzerland: CHF 7 standard shipping. Free on orders from CHF 65.
- International: flat rate of CHF 15 per order, or the equivalent in your local currency as shown at checkout.
The applicable shipping cost is always displayed at checkout before you pay.
Delivery times
After dispatch, standard delivery typically takes 3–7 business days, depending on your destination. International deliveries may take longer where customs clearance is required. Delivery times are estimates provided by our carriers and cannot be guaranteed, particularly during peak periods.
Order tracking
Your dispatch confirmation includes a tracking number, allowing you to follow your parcel at every stage of its journey.
International orders, duties and taxes
For deliveries outside Switzerland, the destination country may levy import duties, taxes or customs fees. Unless checkout states that these charges are included, they are payable by the recipient upon delivery.
Shipping address
Please review your shipping details carefully before completing your order. If you notice an error, contact us immediately at info@mrgains.com — we will do our best to update the address before dispatch. If a parcel is returned to us as undeliverable, we will contact you to arrange re-delivery.
Lost or damaged parcels
If your parcel has not arrived within the expected timeframe, or arrives damaged, please contact us with your order number. We will investigate with the carrier and arrange a replacement or a full refund.
